Marketplace Content Specialist

1 month ago

Pasig, National Capital Region, Philippines Eteam Workforce Private Corporation Full time
About Eteam Workforce Private Corporation
eTeam is a trusted partner in providing top-notch workforce solutions to various industries. We strive to deliver excellent services that meet our clients' needs and expectations.

Job Title: Marketplace Content Specialist - WFH
eTeam Workforce Private Corporation is seeking highly skilled individuals to fill the role of Marketplace Content Specialist - WFH. This position will be working from home, providing an ideal opportunity for those who value flexibility and work-life balance.

About the Role:
The successful candidate will report directly to the Trust & Safety Associate Manager and perform content moderation functions across all areas related to Trust and Safety. As a generalist, you will take action to support content integrity on the platform, considering both internal and external user experiences.

You will:
• Perform manual moderation tasks for incoming listings/users from different sources of reports.
• Ensure compliance of listings/users on the platform with company policies.
• Identify suspicious or undesirable content/behavior and act accordingly.
• Use various tools for moderation functions.
• Identify areas of improvement and suggest solutions to enhance user experience.
• Respond to tickets related to fraud, disputes, account enforcement, and authority requests.
• Address escalations from different channels within the organization.

Responsibilities:
This role requires a detail-oriented individual with strong analytical skills to discern different levels of content compliance. The successful candidate should be proficient in Microsoft Office, Google Docs, and industry-specific software. Familiarity with payment dispute management, chargeback regulations, and quality assurance principles is desirable.

Requirements:
We are looking for someone with a Bachelor's degree in Business, Management, or IT-related fields. Our ideal candidate should have conversational English and Filipino skills, both verbal and written. Strong interpersonal skills and a passion for technology are essential. Ability to work in a fast-paced environment, think strategically, and solve problems effectively is required. A positive attitude and willingness to learn new systems and technologies are also necessary.

Benefits:
This 12-month contract offers a competitive salary of P22,000. As a remote worker, you will have the flexibility to manage your work schedule while maintaining productivity and meeting deadlines. eTeam provides a laptop for this role, ensuring you have the necessary tools to excel in your position.

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