Marketplace Trust and Safety Content Specialist

1 month ago


Pasig, National Capital Region, Philippines Eteam Workforce Private Corporation Full time

About the Role: As a key member of our team, you will report directly to the Trust & Safety Associate Manager. Your primary responsibility will be to perform content moderation in all areas related to Trust and Safety across various countries where we operate.


Your Key Responsibilities:



  • Perform manual moderation functions for incoming listings/users from different sources of report
  • Ensure listings and users in our platform are compliant with our policies
  • Identify and act on suspicious or undesirable content/behavior in our platform
  • Perform moderation functions using different tools
  • Identify areas of improvement and suggest solutions to enhance user experience and keep the marketplace safe
  • Respond to tickets related to fraud, disputes, account enforcement, and authority requests
  • Escalate issues from different channels within the organization

Requirements:



  • Educational background and work experience
  • Experience in payment dispute (chargeback) management/documentation and knowledge of chargeback regulations/industry standards
  • Bachelor's/College degree in Business, Management, or IT-related courses
  • Background in Quality Assurance or Administrative experience
  • Technical skills: basic proficiency in Microsoft Office/Google Docs, industry-specific programs, detail-oriented mindset, analytical thinking, excellent communication skills, and ability to work in a fast-paced environment
  • Familiarity with English/Filipino language (verbal/written), strong interpersonal skills, passion for technology/self-growth, tech-savviness, and strategic thinking/problem-solving skills
  • Ability to work on a 12-month contract and have a work-from-home setup

What We Offer:



  • A competitive salary range of Php21,000 - Php23,000 per month
  • A chance to work with a reputable company like Eteam Workforce Private Corporation
  • An opportunity to grow professionally and personally in a dynamic environment
  • A flexible work arrangement with a work-from-home setup


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