Experienced Reservation Operations Specialist

6 days ago


Cebu City, Central Visayas, Philippines Staff Outsourcing Solutions Full time
About the Role

We are seeking an experienced Reservation Operations Specialist to join our team at Staff Outsourcing Solutions. This is a full-time opportunity with a competitive compensation package, including salary appraisals and a range of benefits.

Job Description
  • Manage Reservations: Receive and process reservation requests via phone, email, or online platforms. Confirm reservation details with customers, update reservation systems with accurate information, and communicate any changes to relevant parties.
  • Ensure Customer Satisfaction: Respond promptly and professionally to customer inquiries and concerns. Provide personalized and helpful service to all customers, resolve any issues or complaints in a timely and satisfactory manner, and maintain a high level of customer satisfaction and loyalty.
  • Conduct Quality Assurance Tests: Collaborate with the QA team to develop and implement testing procedures for reservation processes. Conduct regular tests to identify any issues or areas for improvement, document test results, and provide recommendations for improvements.
Required Skills and Qualifications
  • Any accounting-related qualifications
  • Minimum of 2 years of experience in a reservation or customer service role in the hospitality industry
  • Proven experience as a QA Specialist
  • Strong English communication and interpersonal skills, both verbal and written
  • Proficient in Microsoft Office Suite and reservation management systems
  • Ability to work in a fast-paced and dynamic environment, with a focus on customer satisfaction and team collaboration
  • Good problem solver & has a Positive attitude
  • Well-organized, Responsible, and Initiative
  • Fast learner & highly trainable with good analytical skills
  • Willing to start immediately
Benefits
  • Competitive compensation package with Salary Appraisals
  • Equipped with the latest technologies
  • Monthly Incentive Rewards on successful orders and Attendance Productivity
  • Offers Full-time employment and Career Growth
  • Easily accessible from almost any part of the Metro Cebu area
  • One-day Application Process only
  • Service Incentive Leaves Upon Regularization
  • Attendance Productivity Incentives
  • Additional Hazard Pay within Qualifying Hours
  • Stable Job with Salary Appraisals
  • Holiday and Night Differential Premium Pay Rates
  • Job Promotion is highly possible...
  • HMO/Health Insurance
  • Work-Life Balance
  • Free Pre-hiring Medical Laboratories


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