Experienced Operations Director

3 days ago


Cebu City, Central Visayas, Philippines Ayuda Business Management Inc Full time

Job Overview

Ayuda Business Management Inc is seeking an experienced Senior Client Experience Manager to oversee client relationships and ensure seamless operations.

About the Role

This key leadership position involves overseeing a set of clients, driving business growth, improving client satisfaction, and ensuring compliance with regulatory requirements. The ideal candidate will have excellent communication skills, strategic thinking, and experience in managing teams and budgets.

Key Responsibilities

  • Develop and implement strategies to drive business growth and improve client satisfaction
  • Manage client relationships and ensure timely delivery of services
  • Oversee site operations, including health and safety, cost management, and team development
  • Mentor and develop the Client Experience Team to ensure effective workload management, client relationships, and team collaboration

Requirements

To be successful in this role, you will need:

  • A Bachelor's degree or higher in a related field
  • At least 3-5 years of experience as an Operations Manager
  • Excellent verbal and written communication skills, including ability to communicate effectively with internal and external customers
  • Excellent computer proficiency (MS Office – Word, Excel, Outlook, and PowerPoint)
  • Ability to work under pressure, meet deadlines, and maintain a positive attitude
  • Willingness to travel and work across various sites

What We Offer

We offer a competitive total rewards package, including:

  • Competitive salary: PHP 180,000 - PHP 250,000 per year
  • HMO benefits
  • Group Life Insurance
  • Performance bonuses

A collaborative work culture and opportunities for professional development make us an attractive employer for those seeking a challenging and rewarding career.



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