Cebu Business Solutions Manager

1 week ago

Cebu City, Central Visayas, Philippines Staff Outsourcing Solutions Full time

Staff Outsourcing Solutions is a dynamic and forward-thinking company specializing in offshoring business operations in the Philippines. Our mission is to provide exceptional solutions that enable clients from around the world to reduce operational costs, increase flexibility, expand their reach globally, meet growing demands, and deliver high-quality services.

We are seeking a highly skilled Reservation Admin with QA expertise to join our team as a Cebu Business Solutions Manager. The successful candidate will be responsible for managing reservations, ensuring customer satisfaction, and conducting quality assurance tests to maintain the highest standards of service.

Key Responsibilities:

  • Reservation Management: Receive and process reservation requests via various channels, confirm reservation details with customers, update reservation systems, and collaborate with other departments to ensure a smooth reservation experience.
  • Customer Satisfaction: Respond promptly and professionally to customer inquiries and concerns, provide personalized service, resolve issues in a timely manner, and maintain high levels of customer satisfaction and loyalty.
  • Quality Assurance: Collaborate with the QA team to develop and implement testing procedures for reservation processes, conduct regular tests to identify areas for improvement, document test results, and recommend improvements to other departments.

Required Skills and Qualifications:

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field
  • Minimum of 2 years of experience in a reservation or customer service role in the hospitality industry
  • Proven experience as QA Specialist
  • Strong English communication and interpersonal skills, both verbal and written
  • Proficient in Microsoft Office Suite and reservation management systems
  • Ability to work in a fast-paced and dynamic environment, with a focus on customer satisfaction and team collaboration

Benefits:

  • Competitive compensation package with salary appraisals
  • Equipped with the latest technologies
  • Monthly incentive rewards on successful orders and attendance productivity
  • Full-time employment and career growth opportunities
  • Easy access to our office from almost any part of the Metro Cebu area
  • One-day application process only
  • Service incentive leaves upon regularization
  • Attendance productivity incentives
  • Additional hazard pay within qualifying hours
  • Holiday and night differential premium pay rates
  • Job promotion possibilities for driven individuals
  • HMO/Health insurance
  • Work-life balance
  • Free pre-hiring medical laboratories

Estimated Salary: PHP 30,000 - PHP 50,000 per month, depending on experience and qualifications.

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