Technical Support Specialist

15 hours ago

Quezon City, National Capital Region, Philippines beBeeSpecialist Full time ₱800,000 - ₱1,200,000
Job Title

Technical Support Specialist


About the Job

This role involves providing technical support to customers, assisting them in resolving complex technical issues and guiding them on development/integration best practices.

The ideal candidate will have a customer-focused mindset, excellent communication skills, and experience with debugging tools, version control systems, and issue-tracking systems.


Key Responsibilities
  • Provide technical guidance to customers on building applications/integrations and reports using REST APIs, data, and other development tools.
  • Offer timely and effective technical support via various communication channels, including email.
  • Handle high-priority inquiries and incidents, compiling root cause analyses as needed.
  • Develop and maintain detailed technical documentation, knowledge base articles, and FAQs to aid customers and internal teams.
  • Create public code samples to illustrate best practices for utilizing REST APIs, SDKs, and tools.
  • Update internal tools and write productivity scripts using relevant programming languages.
  • Conduct product training sessions to enhance developer understanding and usage of the product.
  • Collaborate with other departments to resolve customer issues and share knowledge.

Qualifications and Requirements
  • A minimum of 2 years of Developer Support/Engineering experience.
  • Familiarity with debugging tools, version control systems, and issue-tracking systems.
  • Excellent communication and problem-solving skills.
  • Ability to manage tasks and support inquiries autonomously.
  • A strong commitment to delivering high-quality support and securing customer confidentiality.
  • Experience building SaaS integrations and working with templating frameworks.
  • Basic knowledge of Go Programming Language.
  • Strong analytical skills and ability to work under pressure.

What We Offer
  • Competitive compensation package.
  • Opportunities for skills training and professional development.
  • Bonus and incentive plans.
  • Paid time off and birthday leave.
  • A beautiful office space and free lunch daily.

About Us

We are a forward-thinking organization dedicated to delivering exceptional customer experiences through innovative solutions and exceptional support.

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