Technical Support Specialist

3 days ago

Quezon City, National Capital Region, Philippines beBeeTechnical Full time
Technical Support Position

We are seeking a highly skilled and customer-focused Technical Support professional to join our team. The ideal candidate will have strong technical troubleshooting skills, a high level of attention to detail, and the ability to communicate effectively with both technical and non-technical stakeholders.

The successful candidate will provide first-level technical support via various communication channels, diagnose and troubleshoot hardware, software, and network-related issues, and escalate unresolved issues to Level 2 or relevant technical teams when necessary. They will also maintain accurate records of issues, resolutions, and follow-up actions in the ticketing system, assist with the configuration, installation, and maintenance of IT systems and applications, and collaborate with team members to ensure timely resolution of support requests.

We offer a collaborative, no-silos environment, encouraging learning and growth across teams. Our dynamic social culture includes team lunches, social events, and opportunities for creative input. We prioritize flexibility in work hours and location, providing access to online learning platforms and budgets for professional development.

  • Key Responsibilities:
  • Provide first-level technical support via phone, email, and ticketing system.
  • Diagnose and troubleshoot hardware, software, and network-related issues.
  • Escalate unresolved issues to Level 2 or relevant technical teams when necessary.
  • Maintain accurate records of issues, resolutions, and follow-up actions in the ticketing system.
  • Assist with the configuration, installation, and maintenance of IT systems and applications.
  • Collaborate with team members to ensure timely resolution of support requests.
  • Deliver clear and concise technical information to non-technical users.
  • Proactively follow up with customers to ensure satisfaction with the resolution.
  • Contribute to the creation and updating of knowledge base articles and technical documentation.
  • Required Skills and Qualifications:
  • Minimum 1–2 years' experience in a Level 1 Technical Support or similar role.
  • Basic to intermediate understanding of networking, operating systems, and common business applications.
  • Familiarity with ticketing systems and remote support tools.
  • IT-related certifications (e.g., CompTIA A+, Microsoft MTA/MCP) are an advantage but not required.
  • Strong customer service orientation with a professional and approachable manner.
  • High attention to detail and accuracy in work.
  • Effective communicator with strong stakeholder management skills.
  • Proven Level 1 support skills with exposure to some Level 2 technical support tasks.
  • Benefits:
  • Flexibility in work hours and location.
  • Access to online learning platforms.
  • A collaborative, no-silos environment.
  • A dynamic social culture.
  • Health insurance.
  • Leave Benefits.
  • 13th Month.

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