Technical Support Specialist

9 hours ago

Quezon City, National Capital Region, Philippines beBeeSupport Full time ₱25,000 - ₱40,000
Job Title

We are looking for a skilled Technical Support Specialist to join our team. This role is perfect for someone who is passionate about delivering exceptional customer service and resolving technical issues.

The ideal candidate will have a strong understanding of IT concepts, technologies, and terminologies, as well as excellent communication and problem-solving skills.

  • Key Responsibilities:
  • Provide level 1 technical support across all products and services
  • Deliver consistent and exceptional customer service
  • Ensure all communications are accurately and thoroughly documented into the Support Ticketing system
  • Identify complex technical issues for escalation to Support Engineer employees
Required Skills and Qualifications

To be successful in this role, you will need to possess the following skills and qualifications:

  • Technical Skills:
  • Strong understanding of IT concepts, technologies, and terminologies
  • Excellent knowledge of computer hardware and software
  • Familiarity with ticketing systems and helpdesk software
  • Ability to troubleshoot and resolve technical issues
  • Soft Skills:
  • Exceptional customer service skills
  • Excellent communication and interpersonal skills
  • Able to work in a fast-paced environment and prioritize tasks effectively
  • Demonstrated ability to perform well in a team environment
Benefits

We offer a competitive salary and benefits package, including:

  • Competitive Salary
  • Bonus Scheme
  • Opportunities for Professional Development
  • Collaborative and Dynamic Work Environment
Others

We are an equal opportunities employer and welcome applications from diverse candidates.

Please note that only shortlisted candidates will be contacted for an interview.

  • Technical Support Specialist

    5 days ago

    Quezon City, National Capital Region, Philippines beBeeSpecialist Full time

    Technical Support SpecialistJob Summary: We are seeking an experienced Technical Support Specialist to join our team.Responsibilities:Troubleshoot and resolve technical issues with custom hardware and software systems.Provide level 2 technical support via written communication.Develop and maintain technical user guides and installation...

  • Senior Technical Support Specialist

    13 hours ago

    Quezon City, National Capital Region, Philippines beBeeTechnical Full time ₱65,000 - ₱92,000

    Join Our TeamWe are seeking a seasoned Technical Support Specialist to be part of our diverse and talented technical support crew.The ideal candidate will have at least 3 years of experience in incident management, technical support and system administration.Responsibilities include escalating serious concerns to the higher tier support group and...

  • Technical IT Support Specialist

    2 days ago

    Quezon City, National Capital Region, Philippines beBeeITSupport Full time ₱250,000 - ₱500,000

    Job TitleSeeking an IT Support Specialist to join our team. This role involves installing and configuring new laptops, assisting with logistics, and providing technical support.Key ResponsibilitiesInstall and configure new laptops based on standard software packages.Assist in the logistics of receiving, safekeeping, updating inventory, and deploying laptops...

  • Technical Support Specialist

    2 days ago

    Makati City, National Capital Region, Philippines beBeeTechnical Full time ₱800,000 - ₱1,200,000

    Job Title: Technical Support SpecialistOverview: As a Technical Support Specialist, you will play a vital role in ensuring the smooth operation of our platforms and applications. Your primary responsibility will be to provide technical support and troubleshooting services to customers, resolving issues efficiently and effectively.Responsibilities: Provide...

  • Technical Support Specialist

    4 days ago

    Quezon City, National Capital Region, Philippines beBeeTechnical Full time

    Technical Support PositionWe are seeking a highly skilled and customer-focused Technical Support professional to join our team. The ideal candidate will have strong technical troubleshooting skills, a high level of attention to detail, and the ability to communicate effectively with both technical and non-technical stakeholders.The successful candidate will...

  • Technical Support Specialist

    9 hours ago

    Quezon City, National Capital Region, Philippines beBeeSupport Full time ₱15,000 - ₱30,000

    About the RoleWe are seeking a highly skilled and motivated individual to fill the position of Support Technician. This role is perfect for someone who is passionate about delivering exceptional customer service and technical support. The ideal candidate will be responsible for providing first-level technical support via multiple channels, including phone,...

  • Tier 1 Technical Support Specialist

    2 weeks ago

    Quezon City, National Capital Region, Philippines Sourcefit Full time

    Position Summary:We are hiring a Tier 1 Technical Support Specialist to be the first line of defense for customers experiencing technical issues. This role focuses on rapid issue resolution, quality customer interactions, and escalating complex problems appropriately.Job Details:Work from homeMonday to Friday | 8 AM to 5 PM EST (9 PM to 6 AM PHT)Following PH...

  • Technical Helpdesk Support Specialist

    4 days ago

    Quezon City, National Capital Region, Philippines beBeeServiceDesk Full time

    IT Service Desk Specialist RoleThe IT Service Desk is the primary point of contact between end-users and the IT department. This role requires excellent communication skills, problem-solving abilities, and a strong understanding of technical systems.This position involves handling phone calls, emails, chats, and self-service tickets from employees regarding...

  • IT Technical Support Expert

    2 days ago

    Makati City, National Capital Region, Philippines beBeeSpecialist Full time $60,000 - $80,000

    Job SummaryTechnical Support Specialist - We are seeking a highly skilled and experienced Technical Support Specialist to join our team. In this role, you will be responsible for providing technical support and troubleshooting services to our clients and internal teams.As a Technical Support Specialist, you will be the primary point of contact for technical...

  • Technical Support Specialist

    3 days ago

    Makati City, National Capital Region, Philippines beBeeTechnical Full time

    About the RoleWe are looking for a highly skilled and dedicated Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance and customer service to our clients.This is a challenging role that requires strong analytical skills, excellent communication abilities, and a...