Multilingual Customer Service Specialist
4 hours ago
We are seeking a highly motivated and dedicated individual to join our team as a Bilingual Representative. This role involves providing exceptional customer service to clients in both English and Spanish.
Job Responsibilities- Manage inbound and outbound calls in both languages, ensuring clear and accurate communication at all times.
- Assist customers with billing inquiries, account updates, and general support, adhering to company policies and procedures.
- Document customer interactions with precision and attention to detail, achieving daily and monthly performance targets.
To succeed in this role, you must possess the following qualities:
- Be 18 years or older.
- Hold a high school diploma or equivalent.
- Be bilingual fluent in English and Spanish (spoken and written).
- Demonstrate strong listening and interpersonal communication skills.
- Be able to work flexible shifts, including weekends and holidays.
- Exhibit excellent attention to detail and organizational abilities.
Previous experience in a bilingual customer service or call center role is preferred but not necessary.
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