Customer Service Specialist

10 hours ago

San Fernando, Central Luzon, Philippines beBeeCustomer Full time $5,760 - $38,400
Customer Service Specialist Job Overview

We're seeking a skilled and customer-focused individual to join our team as a Customer Service Specialist. As the voice of our partner brands, you'll handle calls that make business happen – scheduling jobs, solving issues, and ensuring every customer feels heard and helped.

This role requires strong communication skills, attention to detail, and a passion for delivering exceptional customer experiences. If you're a self-starter with a solutions-oriented mindset, we'd love to hear from you

Key Responsibilities
  • Manage inbound calls, emails, and chat support with professionalism and urgency
  • Book service appointments accurately and efficiently while coordinating with dispatch teams
  • Input customer details and service notes into CRM and scheduling platforms
  • Provide clear information regarding services, pricing, and expectations
  • Follow up on scheduled services and pending customer issues
  • Identify when to escalate issues to supervisors or technical teams
  • Maintain a strong focus on customer satisfaction, clarity, and responsiveness
Why Join Our Team?
  • 100% remote work setup with flexibility based on client needs
  • Be part of a growing team that supports top-tier brands in the skilled trades
  • Receive dedicated training and support from both our company and the client
  • Unlock long-term growth opportunities and stability based on your performance
Requirements
  • Fluent English communication – both spoken and written – with a professional, confident tone
  • Minimum 1 year of customer service, call center, or support experience (remote work preferred)
  • Strong background in the construction, home services, or skilled trades industries is required
  • Comfortable working with tech tools (CRMs, VoIP, scheduling systems)
  • Fast learner with strong attention to detail and excellent time management
  • Reliable internet and a quiet home office setup
  • Self-starter mindset with a focus on solutions and customer experience

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