Multilingual Customer Service Representative
17 hours ago
This role is ideal for a highly motivated and skilled customer service professional who can effectively communicate in multiple languages. The ideal candidate will be responsible for delivering exceptional support to customers across phone, email, and chat.
To excel in this position, you must possess strong written and verbal communication skills, as well as the ability to multitask and adapt to change. Experience working in a fast-paced environment and a commitment to providing excellent customer service are essential.
Key Responsibilities- Handle inbound and outbound calls with professionalism, empathy, and efficiency.
- Respond to customer inquiries via phone, email, and chat in both English and Spanish.
- Understand customer needs and provide accurate, timely solutions.
- Research internal systems to resolve issues and collaborate with other departments as needed.
- Fluent in English and Spanish (spoken and written).
- Minimum 6 months of experience in voice, email, and chat support as a bilingual agent.
- Typing speed of 40+ WPM with 95% accuracy.
- Grammar assessment score ≥ 85% and comprehension score ≥ 90%.
- Strong written and verbal communication skills.
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