Customer Service Spanish Language Expert
11 hours ago
Job Title: Customer Service Spanish Multilingual Associate
Job Overview:We are seeking a highly skilled and multilingual customer service representative to join our team.
Key Responsibilities:- Provide exceptional service to customers via email, chat, phone, text, and social channels.
- Demonstrate strong written and verbal communication skills in alignment with our brand voice.
- Build a strong understanding of products, procedures, and resolutions for assigned brands.
- Work collaboratively with team members to offer encouragement, provide answers, present customer insights and trends.
- Learn and adapt to changing software and be tech-savvy.
In this role, you will be passionate about beauty, compassionate, detail-oriented, friendly, open-minded, and eager to help people. Excellent communication skills, both written and verbal, are necessary, along with the ability to adhere to a set schedule and be productive independently.
Requirements:- Strong written and verbal communication skills in English and Spanish.
- Ability to work collaboratively as part of a team.
- Excellent problem-solving skills and attention to detail.
- Adaptability and flexibility in a fast-paced environment.
- High school diploma or equivalent required; degree preferred.
The ideal candidate will utilize multiple systems and resources to find solutions to customer problems and maintain strict schedule adherence. A quiet workspace without interruptions or overheard conversations is required.
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