Multilingual Customer Interaction Specialist

15 hours ago

San Fernando, Central Luzon, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000
Customer Service Role

MCI delivers tailored solutions to meet diverse client needs. We're committed to excellence and innovation, making us a trusted industry partner.

Support inbound customer service, help desk, and back-office operations for commercial clients and public sector programs. Handle inquiries, assist with product and process-related questions, and troubleshoot basic technical issues while representing recognized brands.

To be considered, complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Key Responsibilities
  • Handle inbound and outbound calls in a courteous and professional manner
  • Resolve customer issues with first-call resolution strategies
  • Research and coordinate with internal departments to resolve inquiries
  • Accurately document customer interactions and claims in CRM systems
  • Use internal knowledge bases and training to answer questions confidently
  • Follow all required scripts, policies, and confidentiality protocols
  • Escalate complex issues to supervisors when needed
  • Stay current on program updates through training and team meetings
  • Meet all attendance and schedule requirements
Candidate Qualifications
  • Must be 18 years or older
  • High school diploma or equivalent
  • Excellent written and verbal communication skills
  • Ability to type 20+ words per minute
  • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Reliable and punctual with strong time management skills
  • Strong problem-solving, conflict resolution, and customer service skills
  • Able to multi-task, stay focused, and work independently
  • Team-oriented with a positive, customer-first mindset
  • Comfortable in a fast-paced, dynamic environment
Compensation Details
  • We offer competitive compensation and benefits packages that grow with you over time
  • Starting compensation is based on experience
  • Benefits include HMO coverage, dental coverage, meal allowances, performance bonuses, and more

At MCI, your hard work deserves recognition and rewards. We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck.

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