Customer Experience Advocate

1 day ago

Lipa City, Calabarzon, Philippines beBeeSpecialist Full time $53,201 - $76,104
Customer Complaints Specialist Job Description

We are seeking a highly skilled and empathetic Customer Complaints Specialist to manage and resolve escalated customer issues, ensuring every customer feels heard and valued, and protecting our brand's reputation.

This is a critical role responsible for:

  • De-escalating angry or frustrated customers and driving issues to a successful resolution.
  • Providing clear, actionable feedback to the support team and leadership to help improve processes and prevent future complaints.

The ideal candidate will have:

  • 2+ years in a similar customer support role, with a focus on handling escalated complaints.
  • Exceptional verbal and written communication skills in English.
  • Emotional intelligence and empathy.
  • Critical thinking and problem-solving mindset.
  • Zendesk and telephony system proficiency.
Benefits
  • A fast-paced and dynamic work environment.
  • Opportunities for growth and professional development.
  • A collaborative and supportive team culture.
Our Hiring Process
  • Round 1: Review and evaluate your application.
  • Round 2: 45-minute

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