Experience Driven Customer Advocate

1 day ago

Lipa City, Calabarzon, Philippines beBeeCustomerSuccess Full time $60,000 - $80,000

Transforming Business Conversations

At the heart of every organization is a desire to build meaningful relationships with customers.

We are seeking a highly skilled Customer Success Specialist to join our team. As a key member, you will play a crucial role in driving process improvements and delivering exceptional customer experiences.

About the Role:

  • Lead all post-sales activities through strong relationship-building, product knowledge, planning, and execution.
  • Act as the voice of the customer within the organization.
  • Develop a positive, trusted relationship with customers by providing value throughout the partnership.
  • Retain long-term partnerships by independently renewing successful customers.
  • Establish and oversee the customer's adoption, training, and development of best practices to drive incremental value.
  • Maintain a deep understanding of our solutions and speak with customers about meaningful features/functionality for their specific business needs.
  • Manage customer escalations by documenting open issues, facilitating regular status meetings, and working cross-functionally toward resolution.
  • Track accounts to identify churn risks and work proactively to mitigate those risks.

What We Offer:

We believe in investing in our people. Our company offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. Our culture ensures every employee feels valued and empowered to contribute to our collective success.

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