Technical Support Solutions Specialist
6 days ago
We're on a mission to empower engineers by leveraging design, data engineering, and machine intelligence. To achieve this, we need a skilled professional to deliver top-notch customer experiences.
Key Responsibilities:- Tackle bugs and feature requests in collaboration with the respective team, maintaining seamless communication with customers.
- Regularly analyze trends, test, and train our support bot to ensure it meets customer needs.
- Educate and enable customers on product features and capabilities through tailored guidance.
- Nurture relationships with customers, understanding their requirements and delivering solutions accordingly.
- Collaborate with cross-functional teams to resolve complex customer issues and boost overall satisfaction.
- Develop innovative solutions to intricate customer problems, pushing boundaries to provide quicker and more effective answers.
- Bachelor's degree or equivalent experience in technical support.
- 3-5 years of experience in technical roles.
- Proficiency in programming languages: ReactJS (MERN), HTML/CSS, JavaScript/TypeScript, Python, SQL, Golang.
- Excellent communication skills - both verbal and written.
- Strong collaborative mindset.
Our company values hunger, humility, honesty, and heart, striving to create a culture that empowers engineers and prioritizes customer-centricity.
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