Technical Support Specialist

1 week ago

Tanauan, Calabarzon, Philippines beBeeTechnical Full time ₱1,500,000 - ₱3,500,000
Job Description

We are seeking a Technical Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing technical assistance to customers via phone, email, chat, or SMS. Your primary goal will be to resolve customer inquiries and issues in a timely and professional manner.

You will be working with various databases to select the best processing method and explain the solution to the customer. You will also maintain accurate and complete records of all inquiries and problems handled. Additionally, you will operate personal computers, mainframes, software packages, and front-end programs related to the client.

Your role will involve resolving client and/or merchant technical support issues relating to point-of-sale (POS) products. This includes dial-up card swipe terminals and providing standardized responses by utilizing established documentation and processes. You will enter required data into databases while resolving customer issues and achieving established goals and objectives for quality and productivity measures.

Required Skills and Qualifications
  • High School Diploma or Equivalent
  • No Relevant Experience Required
Benefits

We offer a range of benefits to support your career growth and well-being:

  • Opportunities for on-going training and professional development
  • Chance to build base knowledge of POS products, policies, customer service procedures, and compliance guidelines
Others

We are an equal opportunity employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other basis protected by law.

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