Technical Support Specialist
1 week ago
We're seeking skilled and customer-focused technical support specialists to provide assistance and troubleshooting support for various clients across industries.
In this role, you'll respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism. Strong proficiency in English, both written and spoken, is required. Candidates must have prior call center experience.
Key Responsibilities- Respond to inbound technical support requests via phone, chat, or email
- Diagnose and troubleshoot hardware, software, and network issues
- Guide customers through step-by-step solutions and escalate complex issues when necessary
- Document all customer interactions accurately in the system
- Maintain up-to-date knowledge of products, services, and support procedures
- Ensure customer satisfaction by providing timely and effective resolutions
- Must be 18 years or older
- High school diploma or equivalent
- Previous call center experience
- Strong command of the English language
- Typing speed of 20+ WPM
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- HMO Coverage plus a dependent
- Dental Coverage with in-house dental assistance
- Free meals during training
- Career growth and learning
- Allowances for living expenses
- Performance and loyalty bonuses
- Shuttle services and off-site events
We help customers succeed in their business endeavors, providing customized solutions and support services. We value diversity and inclusion in our workplace and strive to create a positive work environment for all employees.
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