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Dispute Resolution Expert

1 week ago

Manila, National Capital Region, Philippines Brightwell Full time

Job Summary

We're searching for a skilled Dispute Resolution Analyst to join our crew. As our Dispute Resolution Analyst, you will be responsible for investigating, researching, and resolving card disputes and execute risk/fraud mitigation operations for Brightwell on a daily basis. In this role, you will analyze various anomalous transactional activities and identify and categorize threats and risks.

  • Perform initial triage of disputes, verifying they meet dispute criteria under Reg E, and network rules before initiating the resolution process.
  • Conduct a preliminary investigation and take initial steps, such as gathering documentation and confirming transaction details, before escalating to the third-party dispute team.
  • Interact with merchants when applicable to resolve disputes directly, reducing resolution time and preventing unnecessary chargebacks.