Risk Mitigation Expert
6 days ago
Role Overview:
The Dispute Resolution Analyst plays a critical role in ensuring the integrity of Brightwell's payment operations. As a key member of our team, you will investigate, research, and resolve card disputes while executing risk/fraud mitigation operations on a daily basis.
Key Responsibilities:
- Investigate and research card disputes, identifying potential issues and developing effective resolutions
- Collaborate with internal teams to facilitate dispute resolution and ensure compliance with regulatory requirements
- Develop and maintain accurate documentation of dispute cases, including cardholder interactions, emails, and supporting evidence
Requirements:
- Bachelor's degree in a related field, or equivalent years of related work experience
- Mastery of the English language, with all communications conducted in English
- 2+ years of experience in a financial institution or law enforcement role, with a focus on fraud, AML, or card fraud investigations
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