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Financial Dispute Manager

2 weeks ago

Manila, National Capital Region, Philippines Brightwell Full time

About the Position:

Brightwell is seeking a skilled Dispute Resolution Analyst to join our team. The successful candidate will be responsible for investigating, researching, and resolving card disputes and executing risk/fraud mitigation operations for Brightwell on a daily basis.

Responsibilities:

  • Analyze various anomalous transactional activities and identify and categorize threats and risks
  • Interact with merchants when applicable to resolve disputes directly, reducing resolution time and preventing unnecessary chargebacks
  • Maintain accurate documentation of dispute cases, including cardholder interactions, emails, and supporting evidence

Requirements:

  • Bachelor's degree in a related field, or equivalent years of related work experience
  • Mastery of the English language, with all communications conducted in English
  • 2+ years of experience in a financial institution or law enforcement role, with a focus on fraud, AML, or card fraud investigations