Remote Customer Experience Specialist

6 days ago

Sorsogon, Bicol, Philippines beBeeCustomer Full time ₱1,000,000 - ₱1,200,000
Job Description

MCI, a leading Business Process Outsourcing (BPO) company, is seeking a highly motivated and dedicated Remote Customer Service Agent to support a range of customer service initiatives for diverse clients.

This role involves assisting customers with inquiries and providing exceptional service. The ideal candidate will be an enthusiastic problem solver who thrives on creating memorable customer experiences.

The successful candidate will possess strong proficiency in English, both written and spoken, as well as prior call center experience and the ability to work from home within 80km of our office.

Key responsibilities include handling inbound and outbound calls professionally and efficiently, resolving customer issues on the first call through effective problem-solving, and researching and retrieving information across systems to support customer needs.

The position requires accurate documentation of interactions and processes claims, guiding customers through options to find the best solutions, following scripts, policies, and procedures, and protecting customer privacy and handling sensitive information appropriately.

Candidates must be 18 years or older, have a high school diploma or equivalent, and possess previous call center experience, work-from-home experience, and a strong command of the English language.

A typing speed of 20+ WPM, high-speed internet connection, basic proficiency in Microsoft Office, familiarity with Windows operating systems, and skilled troubleshooting and follow-up abilities are also essential.

Required Skills and Qualifications
  • Strong communication and interpersonal skills
  • Ability to multitask and self-manage effectively
  • Excellent problem-solving and analytical skills
  • High-level attention to detail and accuracy
  • Positive attitude and willingness to learn and grow
Benefits

At MCI, we understand the importance of balance and support. Our compensation and benefits packages are designed to be competitive and to grow with you over time.

We offer a variety of benefits and incentives to support and reward our team members, including HMO coverage, dental coverage, free meals during training, career growth and learning, allowances for rice, clothing, laundry and meals, performance and loyalty bonuses, frequent disinfection and fogging of the workplace, employee shuttle services, company retreats and off-site events, and more.

Others

This job operates in a professional office environment. While performing the duties of this role, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer, and may occasionally be required to move about the office to accomplish tasks.

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