Remote Customer Experience Agent

6 days ago

Sorsogon, Bicol, Philippines beBeeCustomerService Full time $30,000 - $45,000

We are seeking a highly skilled Remote Call Center Representative to join our team. As a key member of our customer service department, you will be responsible for handling inbound and outbound calls professionally and efficiently.

Key responsibilities include resolving customer issues on the first call through effective problem-solving, researching and retrieving information across systems to support customer needs, accurately documenting interactions and processing claims, guiding customers through options to find the best solutions, following scripts, policies, and procedures while using available resources, protecting customer privacy and handling sensitive information appropriately, escalating complex issues to the appropriate team members, staying current with training, updates, and program knowledge, maintaining consistent attendance and adhering to scheduling requirements.

  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

In this role, you will have the opportunity to contribute to high-impact projects with some of the world's most iconic brands. If you are a natural problem solver who thrives on creating memorable customer experiences, we encourage you to apply.

Benefits

We offer a comprehensive benefits package that includes HMO coverage plus a dependent, rank & file: ₱100,000 coverage, supervisors/managers: ₱120,000 coverage, dental coverage, in-house dental assistance worth ₱5,000, free meal during training, career growth and learning, allowances for rice, clothing, laundry and meals, performance and loyalty bonuses, frequent disinfection, fogging of workplace, opportunities for growth and promotion, employee shuttle services, company retreats and off-site events, plus more in-office rewards, raffles, recognition gifts, and treats.

About Us

We are a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. We assist companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

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