Customer Account Manager

1 day ago

Mabalacat, Central Luzon, Philippines beBeeCustomerSuccess Full time ₱3,500,000 - ₱4,500,000

About this role

We are seeking a dedicated and experienced professional to ensure exceptional service delivery to our clients. As the customer success manager, you will be responsible for managing client accounts, resolving inquiries through chat, liaising with product and service providers, and building scalable processes for future support team members. This role requires strong leadership skills, a customer-centric approach, and the ability to effectively collaborate with internal and external stakeholders.

Key Responsibilities:

  • Manage overall relationship with assigned clients from Australia, including onboarding, implementation, training, increasing adoption, and high levels of customer satisfaction
  • Work in the Australian time zone and handle key accounts
  • Liaise with internal departments to ensure client needs are fulfilled effectively
  • Be the voice of the customer and provide internal feedback on how we can better serve them, build roadmaps, and track progress towards solving customer problems
  • Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
  • Stay up-to-date on product development and the latest releases
  • Conduct business reviews to ensure clients are satisfied with their products and services
  • Keep up on trends, changes, and competitor actions that might affect the client
  • Bring in new ideas and craft approaches to delight our customers

Requirements:

  • 1-2 years experience as a Customer Success or SaaS environment targeting SMBs or enterprise companies
  • Significant experience in a customer-facing role (SaaS & Fintech industry would be beneficial)
  • Proactive problem-solver who can improve processes within the company
  • Strong verbal and written communication skills, with the ability to present and communicate data & issues to senior management
  • Confidence working with ambiguity, unknown variables, and problem statements (and find ways to bridge those gaps, when necessary)
  • Strong interpersonal skills and an ability to build rapport with customers
  • A passion for start-ups or dynamic environments

We Offer:

  • Competitive salary with performance-based incentives
  • Comprehensive benefits package including health insurance
  • Remote work flexibility with a supportive and collaborative team environment
  • Opportunities for career advancement and professional development

Our Culture:

  • Ownership: We believe in freedom with responsibility
  • Results: We're doers who overcome obstacles with a can-do attitude
  • Curiosity: Curious minds thrive here. Wear multiple hats and embrace new challenges

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