Customer Implementation Project Manager

1 day ago

Mabalacat, Central Luzon, Philippines beBeeImplementation Full time ₱1,000,000 - ₱1,500,000
Job Title

We are seeking a highly skilled and experienced specialist to lead customer implementation in the US. As a core member of our team, you will work closely with cross-functional teams to ensure customer satisfaction.

Main Responsibilities:
  • Lead new client onboarding for mid/large-sized clients during the first 60 to 90 days.
  • Define and maintain the implementation program for small to medium clients, including timeline, stakeholders and key deliverables, and technical requirements.
  • Own the end-to-end implementation process for assigned accounts, including successful software adoption and training to drive client success.
  • Set accurate expectations with clients and internal stakeholders.
  • Communicate progress with Account Executives and Customer Success Managers.
  • Assist with high-severity requests or issue escalations as needed.
  • Participate in cross-functional groups to improve communications, tools, and products.
  • Lead kickoff calls daily with new customers.
  • Oversee complex process design and setup and become an expert in Workstream to guide new users.
  • Maintain clear records of client activity, notes, and next steps in the success software.
  • Deliver user training and develop supporting manuals and processes to ensure user adoption of key features.
  • Incorporate feedback to drive continuous improvements in onboarding; build templates from assigned clients.
  • Design programs (high and low touch) that help customers realize value from Workstream.
Requirements:
  • Candidate must have at least 3 years of customer-facing implementation experience, preferably managing larger, more complex implementations.
  • Prior experience working with US payroll is required, either in an implementation role or in-house payroll management.
  • BASIC spreadsheet/database skills with ability to learn quickly.
Nice To Have:
  • Startup experience (1–3 years).
  • Experience with PH payroll.

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