Senior Account Relationship Manager

2 days ago

Mabalacat, Central Luzon, Philippines beBeeClientSupport Full time $70,000 - $95,000

We are seeking a seasoned Client Support Specialist to manage daily communications for our largest client.

The ideal candidate will have 2+ years of experience in client-facing or account support, with a strong track record of delivering excellent customer service and resolving complex issues.

About the Role:
  • Manage daily communications for our largest client, responding quickly to requests and needs.
  • Partner with our Client Success Manager to execute account strategy and meet performance objectives.
  • Participate in client-facing meetings with our Client Success Manager.
  • Monitor account data and performance metrics; create and modify account-specific reports.
  • Communicate health status to the client and internal teams.
  • Act as Subject Matter Expert (SME) for client guidelines and ensure expectations are met.
  • Serve as internal QA resource, identify order issues and coordinate corrections with post production and partner teams.
  • Coordinate with Client Support and Operations to drive corrective actions and proactive cross-team communication.
  • Use HubSpot to manage client interactions and updates.
  • Capture client feedback and advocate for client needs across departments.
  • Participate in special projects as needed.
About You:
  • You must be fluent in English, both verbally and written.
  • You should be able to work in a fast-paced environment.
  • You need consistent access to high-speed internet and reliable equipment (laptop with camera and audio).
  • You require 2+ years of client-facing or account support experience (Enterprise SaaS or services preferred).
  • You must have strong problem-solving and communication skills.
  • You should have prior client-facing experience; ability to multitask.
  • You need to be detail-oriented with a proactive client support approach.
  • Familiarity with project management platforms is a plus.

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