Customer Relationship Manager

1 day ago

Mabalacat, Central Luzon, Philippines beBeeRelationship Full time $66,000 - $82,360
Job Overview

We are seeking a highly skilled Customer Relationship Manager to join our team. In this critical role, you will be responsible for establishing and maintaining effective customer relationships.

This position requires strong communication and interpersonal skills to foster relationships with customers, providing them with timely value propositions to propel growth and achievement of goals while strengthening their relationship with the business.

You will work closely with cross-functional teams to ensure seamless case management, sales support, and account management processes.

Key Responsibilities:
  • Case Management: Timely case management and inquiry resolution - complete all case management-related inquiries assigned within Salesforce while adhering to established service levels.
  • Sales Support: Collaborate with sales teams on leads to contribute to overall revenue generation and growth, fostering strong relationships to enhance sales opportunities.
  • Account Management: Maintain account retention targets by developing and nurturing relationships with key decision-makers, ensuring customer satisfaction and loyalty through effective engagement strategies.
  • Cross-Functional Collaboration: Work closely with cross-functional teams to ensure seamless processes and drive business objectives forward.
  • Continuous Improvement: Obtain first-hand customer information and make recommendations for improvements to products and services, actively seeking feedback to drive enhancements.
Required Skills & Qualifications
  • Minimum 2 years of call center or related experience preferred.
  • Familiarity with productivity software, CRM systems, and other call center technologies preferred, with Salesforce CRM experience being a plus.
  • Proven experience in case management or customer service roles.
  • Proficiency in Salesforce or similar CRM platforms.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • Excellent problem-solving skills and attention to detail.
  • Experience in sales support or account management is a plus.
  • Ability to build and maintain relationships with key stakeholders.
  • Strong analytical skills to assess customer needs and recommend solutions.
  • Ability to work collaboratively within a team environment.
  • Flexibility to adapt to changing priorities and business needs.
  • Proficiency in creating and delivering PowerPoint presentations to effectively communicate ideas and information to various audiences.

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