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Delivery Assurance Specialist

1 week ago

Manila, National Capital Region, Philippines Shell Business Operations - Manila Full time
About the Role:

The Delivery Assurance Specialist will play a crucial role in ensuring the timely delivery of goods and services to our customers. The successful candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.

Key Accountabilities:
  • Proactively communicate with Hauliers (dispatcher or Safety Officer) and Terminal Operations staff on changes to schedules, loading, and delivery to customers.
  • Act as the primary point of contact for Hauliers on changes to the schedules, issue resolution, managing lorry availability and turnout, including analysis and reporting of hauler performance and Delivery Schedule Adherence (DSA).
  • Interface with Customer Operations (CO) to manage delivery inquiries, disputes, complaints, urgent orders, and other delivery-related concerns from customers.
Requirements:
  • Graduate of any Engineering Degree
  • Able to work in a highly collaborative work environment
  • Desire and open-mindedness in continuous learning
  • Proficient with MS Office and comfortable with learning new IT systems/applications
  • Strong problem-solving and analytical skills are highly preferred