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Executive Manager

2 weeks ago

Angeles City, Central Luzon, Philippines Sutherland Global Full time
Company Overview:

Sutherland Global is a leading provider of business process outsourcing services, committed to delivering high-quality solutions that meet the evolving needs of our clients.

We are dedicated to creating a dynamic work environment that is professionally challenging and personally rewarding.

Job Description:

As an Executive Manager - Dialer Operations, you will be responsible for overseeing the daily operations of our dialer system, ensuring seamless execution of dialing campaigns and optimal performance of the dialer systems.

Key responsibilities include:

  • Performing daily uploads, downloads, and importing of dialer schedules;
  • Documenting activities for outbound dialer;
  • Analyzing dialer-output data to identify potential problems/issues;
  • Running payment reports regularly;
  • Creating and updating dialing campaigns, filter, list strategies, and reports;
  • Monitoring and adjusting performance of the dialer systems;
  • Completing other duties as assigned by the markets.