Technical Support Professional

16 hours ago

Cebu City, Central Visayas, Philippines beBeeTechnologist Full time ₱3,000,000 - ₱4,500,000
Tech Support Specialist

As a key player in our technical support team, you will play a vital role in ensuring seamless user experiences. Your primary responsibility will be to diagnose and resolve technical issues efficiently and effectively, guiding users through troubleshooting steps as needed.

Key Responsibilities:
  • Deliver exceptional technical support across various channels, including phone, email, and chat.
  • Identify and troubleshoot hardware and software issues for customers and internal staff.
  • Maintain accurate records of support queries and resolutions in the ticketing system.
  • Contribute to enhancing the knowledge base with up-to-date solutions and FAQs.
  • Collaborate with other IT support team members to address complex issues.
  • Engage in continuous learning to stay updated on new technologies and support methods.
  • Promote a customer-centric environment, ensuring user satisfaction.
Requirements:
  • Proven experience in technical support or customer service roles.
  • Demonstrated problem-solving abilities and analytical skills.
  • Excellent verbal and written communication skills.
  • Fundamental knowledge of IT hardware, software, and networking concepts.
  • Able to work independently and as part of a team in a fast-paced environment.
Benefits:
  • Competitive compensation package.
  • Opportunities for growth and career development.
  • Ongoing training and support to enhance technical and customer service skills.
  • Collaborative work environment.

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