Technical Support Professional

2 days ago

Cebu City, Central Visayas, Philippines beBeeTechnical Full time ₱800,000 - ₱1,200,000
Role Overview

We are seeking a skilled and detail-oriented Technical Support Specialist to join our team. In this role, you will provide exceptional customer service to hotel guests, staff, technicians, 3rd party vendors and partners, resolving internet connectivity issues in a timely and efficient manner.

As a Technical Support Specialist, you will be responsible for handling inbound calls, reporting network outages and call drivers, taking inbound calls from hotel guests, staffs, technicians, 3rd party vendors and partners, and escalating unresolved reported issues to Tier2.

Additionally, you will troubleshoot down equipment, make outbound calls, request hotels to post charges for internet fees, follow up on disconnected calls, answer calls from staff, technicians, 3rd party vendors & partners when all NOC agents are unavailable, and follow-up and/or close tickets under the designated ticket bin.

Qualifications include at least 2 years college level education with a neutral English accent, willingness to work on shifting schedules and onsite, and basic knowledge about how internet works is a plus.

Key Responsibilities
  • Handle inbound calls and report network outages and call drivers
  • Take inbound calls from hotel guests, staffs, technicians, 3rd party vendors and partners
  • Evaluate and resolve technical support requests in a timely and efficient manner
  • Escalate unresolved reported issues to Tier2
  • Troubleshoot down equipment
  • Make outbound calls
  • Request hotels to post charges for internet fees and follow up on disconnected calls
  • Answer calls from staff, technicians, 3rd party vendors & partners when all NOC agents are unavailable
  • Follow-up and/or close tickets under the designated ticket bin
Requirements
  • At least 2 years college level education
  • Neutral English accent
  • Willingness to work on shifting schedules and onsite
  • Basic knowledge about how internet works is a plus

  • Technical Support Professional

    55 minutes ago

    Cebu City, Central Visayas, Philippines beBeeSupport Full time ₱300,000 - ₱450,000

    As a Server Support Representative, you will work with various teams to ensure seamless customer support. We believe that open structures, a friendly working culture, and flat hierarchies foster a strong team spirit.This role is ideal for enthusiastic individuals who are passionate about troubleshooting, technology, and sales. You will be responsible for...

  • Technical Support Staff

    2 weeks ago

    Cebu City, Central Visayas, Philippines Far Eastern University Full time

    Provide technical support and system setup for clients in Cebu and Manila, with opportunities for field work.Your Role:Key responsibilities include:Troubleshooting and solving software-related problems.Providing technical support to clients.Assisting in performing demonstrations to prospective clients.Installation and setup of systems.Educating users on the...

  • Technical Support Specialist

    55 minutes ago

    Cebu City, Central Visayas, Philippines beBeeCustomerSupport Full time $35,000 - $55,000

    Customer Service AnalystWe are seeking a highly skilled Customer Service Analyst to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Job DescriptionAs a Customer Service Analyst, you will be the primary point of contact for our clients, responding to...

  • Technical Support Engineer 1

    3 weeks ago

    Cebu City, Central Visayas, Philippines CallTek Full time

    Job DescriptionProvide timely and professional technical support over the phone, addressing customer inquiries and concernsGather and assess customer information to diagnose and analyze reported issuesTroubleshoot technical problems efficiently, escalating complex cases to the appropriate teams when necessaryGuide customers through step-by-step solutions in...

  • Technical Support Representative

    3 weeks ago

    Cebu City, Central Visayas, Philippines CallTek Full time

    Staff4Me is seeking a motivated and enthusiastic Technical Support Representative to join our customer support team. In this role, you will be responsible for providing exceptional assistance to our clients, resolving technical issues, and ensuring a positive experience with our products and services. You will be the first point of contact for customers,...

  • Technical Support Engineer

    4 weeks ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time

    Staff4Me is currently seeking a highly skilled and enthusiastic Technical Support Engineer (API and Networking) to join our team. As a Technical Support Engineer, you will provide exceptional support to our clients, focusing on API integrations and networking solutions. You will collaborate with cross-functional teams to deliver superior technical assistance...

  • Technical Support Engineer

    3 weeks ago

    Cebu City, Central Visayas, Philippines CallTek Full time

    Staff4Me is currently seeking a highly skilled and enthusiastic Technical Support Engineer (API and Networking) to join our team. As a Technical Support Engineer, you will provide exceptional support to our clients, focusing on API integrations and networking solutions. You will collaborate with cross-functional teams to deliver superior technical assistance...

  • IT Security Support Professional

    11 hours ago

    Cebu City, Central Visayas, Philippines beBeeCybersecurity Full time ₱250,000 - ₱450,000

    Technical Support Specialist Job OpportunityJob Description:As a Technical Support Specialist, you will be responsible for providing exceptional technical support to corporate clients, resolving their issues in a timely and professional manner. You will work closely with our development team to ensure seamless issue escalation and resolution.Key...

  • Technical Support Specialist

    6 hours ago

    Cebu City, Central Visayas, Philippines beBeeTechnical Full time ₱800,000 - ₱1,200,000

    Job DescriptionWe are seeking a highly skilled and motivated Technical Support Specialist to join our team. The successful candidate will be responsible for providing exceptional customer service, troubleshooting technical issues, and resolving problems in a timely manner.The ideal candidate will have a strong understanding of computer hardware, software,...

  • Technical Support Engineer

    3 weeks ago

    Cebu City, Central Visayas, Philippines CallTek Full time

    Staff4Me is looking for a dedicated and proactive Technical Support Engineer to join our dynamic team. In this role, you will be the first point of contact for our clients, providing technical assistance, troubleshooting issues, and ensuring that our customers have a seamless experience with our products and services. Take inbound calls from customer and...