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Support Professional

2 weeks ago

Cebu City, Central Visayas, Philippines beBeeExpert Full time ₱800,000 - ₱1,200,000
Technical Support Specialist

The role involves delivering top-notch customer support, troubleshooting technical issues, and collaborating with internal teams to ensure seamless service delivery.

Key Responsibilities:
  • Provide first and second-line technical support to customers via email, chat, and video calls.
  • Troubleshoot and resolve technical issues related to Windows environments, networking, SQL queries, and hardware setups (e.g., switches, cameras).
  • Maintain clear, professional, and polite communication in fluent English (spoken and written).
  • Collaborate with internal teams to escalate and resolve complex cases.
  • Analyze and think creatively to solve edge-case or duplicate issues efficiently.
  • Document solutions and maintain internal knowledge bases.
  • Work independently while contributing actively as a team player.
Requirements:
  • Fluent in English with strong written and verbal communication skills.
  • Availability to work during US business hours (EST or PST).
  • Previous customer-facing experience, preferably in technical support or IT.
  • Strong technical knowledge in: Windows OS and systems administration, Networking concepts (IP, switches, DNS, firewalls), SQL queries and basic database troubleshooting.
  • A natural problem-solver with a strong analytical mindset.
  • Friendly, patient, and professional personality with a passion for helping customers.
  • Experience with support ticketing systems is a plus.
Why Choose Us?

Be part of an innovative company that values collaboration and growth. Work with a passionate global team that delivers world-class customer experiences.