Technical Support Representative
2 days ago
Technical Service Representative (Email and Chat)
About UsHelpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
Our Philippines team is growing and we're looking for Technical Support Representatives to join us.
Position Summary:If you're a problem solver and have ease in connecting with customers, this is the role for you
You exceed their expectations with your guidance, knowledge, and real passion for technology.
You're enamored by the way things operate, and have the ability to figure out how technology works when things go wrong. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You can multitask across systems and applications, analyze, isolate and resolve a variety of complex technical issues, and comfortably navigate a technical environment. You effortlessly engage, explaining step by step solutions with patience and an approach tailored to each individual customer. You're not only here to help fix technical issues, but also provide an incredible customer experience.
Communication Skills:
- You are exceptionally strong in spoken and written English (at least C1)
- Minimum 2 years professional technical troubleshooting expertise or proven technical ability
- Experience supporting customers via e-mail, and/or chat
- Passion for customer service and ownership of the customer experience including comprehensive issue resolution
- Able to effectively tailor communication and style to differing audiences
- Able to self manage and work independently in a fast-paced, constantly changing environment
- Organized and detail-oriented, able to recognize patterns
- Thrives on a team where expertise is shared and feedback is welcomed
- Able to research and grasp technical information across multiple tools
- Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenge
Plus, but not required:
- Good knowledge of Office 360, especially excel.
- Experience with Zendesk, ServiceDesk or Freshdesk
- Able to meet minimum typing speed of 40 WPM while chatting with customers
- Interested in the Production on Demand / Print on demand and software as a service
-
Technical Support Representative
4 weeks ago
Cebu City, Central Visayas, Philippines VenturEd Solutions Full timeTechnical Support Representative (Software Applications)Technical Support Representative (Software Applications)Talent Acquisition Specialist | People OperationsFor more than 40 years, VenturEd Solutions has been supporting K-12 private and independent schools. We offer a comprehensive suite of software tools for admissions, enrollment, financial aid,...
-
Technical Support Representative
2 days ago
Cebu City, Central Visayas, Philippines Helpware Full time $4,000 - $6,000 per yearTechnical Service Representative (Email and Chat)About UsHelpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by...
-
Technical Support Representative
4 weeks ago
Cebu City, Central Visayas, Philippines CallTek Full timeStaff4Me is seeking a motivated and enthusiastic Technical Support Representative to join our customer support team. In this role, you will be responsible for providing exceptional assistance to our clients, resolving technical issues, and ensuring a positive experience with our products and services. You will be the first point of contact for customers,...
-
Technical Support Representative
2 days ago
Cebu City, Central Visayas, Philippines Staff4Me Full time $40,000 - $60,000 per yearStaff4Me is seeking a motivated and enthusiastic Technical Support Representative to join our customer support team. In this role, you will be responsible for providing exceptional assistance to our clients, resolving technical issues, and ensuring a positive experience with our products and services. You will be the first point of contact for customers,...
-
Technical Support Representative
2 days ago
Cebu City, Central Visayas, Philippines Staff4Me Full time $40,000 - $60,000 per yearStaff4Me is seeking a motivated and enthusiastic Technical Support Representative to join our customer support team. In this role, you will be responsible for providing exceptional assistance to our clients, resolving technical issues, and ensuring a positive experience with our products and services. You will be the first point of contact for customers,...
-
Technical Support Representative
2 days ago
Cebu City, Central Visayas, Philippines Ameeratel Inc. Full time $104,000 - $130,878 per yearRole OverviewAs a Technical Support Representative, you will be the first point of contact for customers experiencing broadband and connectivity issues. You will provide expert troubleshooting and support via phone & email, ensuring all technical concerns are resolved efficiently while delivering an outstanding customer experience.Key...
-
Technical Support Representative
2 days ago
Cebu City, Central Visayas, Philippines AmeeraTel Inc. Full time $40,000 - $60,000 per yearAs a Technical Support Representative, you will be the first point of contact for customersexperiencing broadband and connectivity issues. You will provide expert troubleshootingand support via phone & email, ensuring all technical concerns are resolved efficientlywhile delivering an outstanding customer experience.Key Responsibilities:Previous experience in...
-
L3 Technical Support Representative
6 days ago
Cebu City, Central Visayas, Philippines Lexmark Full timeOverviewL3 Technical Support Representative | HybridJoin to apply for the L3 Technical Support Representative | Hybrid role at Lexmark.Get AI-powered advice on this job and more exclusive features.ResponsibilitiesProvide primary escalation point for TSC Support Software Team for all technical issues that cannot be resolved by 1st or 2nd level resources. Work...
-
Technical Support Representative
6 days ago
Cebu City, Central Visayas, Philippines IONOS Full timeOverviewTechnical Support Representative (Non-Voice)Direct message the job poster from IONOSAt IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit....
-
Customer Support Technical Representative
2 days ago
Cebu City, Central Visayas, Philippines Cloudstaff Full time $40,000 - $60,000 per yearWe're Hiring: Customer Support Technical RepresentativeLooking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you coveredWe are currently on the lookout for a Customer Support Technical Representative to join our team at Cloudstaff, the #1 workplace everywhere Think you qualify for the role? Attach...
