Technical Support Specialist

1 day ago

Cebu City, Central Visayas, Philippines beBeeInformation Full time ₱250,000 - ₱450,000
Technical Support Specialist Role

Provide frontline technical assistance to end-users via phone, email, and in-person. Troubleshoot and resolve hardware, software, and network issues. Install, configure, and maintain computer systems, software, printers, and other IT equipment.

Key Responsibilities:

  • Resolve user queries and technical issues efficiently.
  • Configure and troubleshoot computer systems, software, and network infrastructure.
  • Manage user accounts, permissions, and access rights in various systems.

Required Skills and Qualifications:

  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
  • Proven experience as an IT Support Specialist or in a similar role.
  • Strong knowledge of Windows and Mac operating systems.
  • Familiarity with common office software (e.g., Microsoft Office Suite).
  • Basic understanding of network protocols, TCP/IP, and LAN/WAN configuration.
  • Experience with Active Directory, Office 365, and remote desktop tools.

Working with Our Team:

We value collaboration and communication within our team. As a Technical Support Specialist, you will work closely with other team members to escalate and resolve complex issues.

What We Offer:

  • Opportunity to grow and develop your skills in a dynamic environment.
  • A chance to work with a talented team of professionals.

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