Technical Support Professional

6 days ago

Manila, National Capital Region, Philippines beBeeSupport Full time ₱3,840,000 - ₱4,810,000

Are you a problem-solver looking for a dynamic and challenging role?

We are seeking a Technical Support Specialist to provide round-the-clock coverage for provisioning and deprovisioning of employee user accounts in SaaS environments.

Key Responsibilities:
  • Monitor our in-house ticketing system, acknowledge requests within the defined first response target.
  • Access SaaS environments to perform user access provisioning, deprovisioning, and changes as well as simple SaaS setup workflows.
  • Execute only the defined steps in the runbook, pause and escalate if anything is unclear or out of scope.
  • Log every action with notes, request links, and screenshots or other evidence in the system of record.
  • Meet service levels for first response and resolution by request type.
  • Maintain reliable shift coverage, complete clean handoffs with pending items and owners.
Requirements:
  • 1+ years of experience in SaaS technical support, IT helpdesk, or customer service (ideally supporting U.S./EU clients).
  • Strong English communication skills – both written and verbal.
  • Familiar with modern SaaS tools (e.g., G Suite, Slack, CRMs, Jira, etc.).
  • Comfortable managing user access for SaaS applications (i.e. Figma, Miro, Salesforce, Slack, and so on).
  • Strong attention to detail and consistent process discipline.
  • Reliable and steady during low activity periods with strong time management.
  • Tech-curious and proactive in learning new tools, updates, and processes.

We offer flexible work arrangements, opportunities for growth and development, and a collaborative team environment.

Don’t miss this opportunity to take your career to the next level

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