Technical Support Expert

6 days ago

Cebu City, Central Visayas, Philippines beBeeTechnical Full time $50,000 - $70,000
Job Overview

We are seeking a skilled and motivated individual to join our team as a Technical Support Specialist. As a key member of our support team, you will play a vital role in delivering exceptional customer experiences through expert technical support.

Your primary responsibility will be to provide top-notch assistance to customers via live chat and tickets, resolving complex technical issues with ease and confidence. You will also contribute to the development of our Kodee AI Assistant, helping to create a more intuitive and user-friendly support experience.

In this dynamic role, you will have the opportunity to grow professionally, continuously learning and improving your skills to meet the evolving needs of our customers. Our supportive team environment encourages collaboration, creativity, and continuous improvement.

Key Qualifications
  • Care deeply about delivering exceptional customer experiences and making online success possible for everyone.
  • Own your growth, embracing lifelong learning and self-improvement.
  • Approach problems critically, proposing innovative solutions driven by curiosity and creativity.

To succeed in this role, you must possess excellent communication and problem-solving skills, as well as a passion for technology and customer satisfaction.

What We Offer
  • 360 Growth: access to limitless learning opportunities, global conferences, feedback culture, digital libraries, and industry-leading subscriptions.
  • Freedom & Responsibility: flexibility to work from home, weekly rotating timelines, and a home office budget.
  • Wellness Simplified: company-provided sick days and recharge leave, sports, arts, and hobby clubs, and a lifestyle that prioritizes wellness.

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