
Remote Technical Support Expert
2 days ago
We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support services to our clients.
Key Responsibilities- Customer Service
- Actively listen to customers to understand their technical issues or concerns
- Provide step-by-step guidelines for the resolution of technical issues
- Technical Support
- Offer daily technical support services for information technology and cable services establishments
- Maintain an up-to-date knowledge of company products and services
- Ticket Management
- Document and track customer issues using a ticketing system to ensure quick resolution
- Education
- A degree in a relevant field such as telecommunications, electronics, or broadcasting
- Skills
- Strong understanding of video technology, broadcasting systems, and related equipment
- Experience with troubleshooting and repairing television and video equipment such as STB or Cable Modems
- Degree in IT, Engineering, Computer science, Information Systems or any related area of study (Preferred)
- Excellent verbal and written communication skills
- Strong critical thinking, analytical, and decision-making skills
- Opportunities for Growth
- Develop your skills and expertise in technical support services
- Career Advancement
- Pursue opportunities for career advancement within the company
We are committed to delivering exceptional service to our clients.
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