Technical Support Representative

4 days ago

Cebu City, Central Visayas, Philippines AmeeraTel Inc. Full time ₱900,000 - ₱1,200,000 per year

As a Technical Support Representative, you will be the first point of contact for customers

experiencing broadband and connectivity issues. You will provide expert troubleshooting

and support via phone & email, ensuring all technical concerns are resolved efficiently

while delivering an outstanding customer experience.

Key Responsibilities:

  1. Previous experience in a technical support or customer service role within the broadband, telecoms, or IT industry.

  2. Strong knowledge of broadband technologies (ADSL, FTTC, FTTP) and networking

fundamentals (IP, DNS, DHCP, Wi-Fi).

  1. Ability to diagnose and resolve connectivity issues efficiently.

  2. Excellent communication skills with the ability to explain technical concepts in a clear and friendly manner.

  3. Strong problem-solving skills and a proactive approach to troubleshooting.

  4. Experience with CRM and ticketing systems (e.g., Zendesk, Freshdesk, Salesforce) is a plus.

  5. Ability to work both independently and as part of a collaborative team.

  6. Willingness to work flexible hours, including evenings and weekends if required.

Requirements:

  1. Previous experience in technical support, customer service, or an IT-related role.

  2. Strong knowledge of broadband, Wi-Fi networks, routers, and basic networking principles.

  3. Excellent problem-solving skills with the ability to explain technical concepts in simple terms.

  4. Exceptional communication skills, both verbal and written.

  5. Ability to work independently and as part of a collaborative team.

  6. Strong multitasking skills and attention to detail.

  7. A passion for technology and a commitment to excellent customer service.

  8. Experience with CRM software and troubleshooting tools is a plus.

Job Type: Full-time

Benefits:

  • Health insurance

Work Location: In person

  • Technical Support Representative

    3 days ago

    Cebu City, Central Visayas, Philippines Helpware Full time ₱900,000 - ₱1,200,000 per year

    Technical Service Representative (Email and Chat)About UsHelpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by...

  • Technical Support Representative

    3 weeks ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time

    Staff4Me is seeking a motivated and enthusiastic Technical Support Representative to join our customer support team. In this role, you will be responsible for providing exceptional assistance to our clients, resolving technical issues, and ensuring a positive experience with our products and services. You will be the first point of contact for customers,...

  • Technical Support Representative

    3 days ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time ₱40,000 - ₱60,000 per year

    Staff4Me is seeking a motivated and enthusiastic Technical Support Representative to join our customer support team. In this role, you will be responsible for providing exceptional assistance to our clients, resolving technical issues, and ensuring a positive experience with our products and services. You will be the first point of contact for customers,...

  • Technical Support Representative

    3 days ago

    Cebu City, Central Visayas, Philippines Ameeratel Inc. Full time $104,000 - $130,878 per year

    Role OverviewAs a Technical Support Representative, you will be the first point of contact for customers experiencing broadband and connectivity issues. You will provide expert troubleshooting and support via phone & email, ensuring all technical concerns are resolved efficiently while delivering an outstanding customer experience.Key...

  • Customer Support Technical Representative

    4 days ago

    Cebu City, Central Visayas, Philippines Cloudstaff Full time ₱80,000 - ₱120,000 per year

    We're Hiring: Customer Support Technical RepresentativeLooking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you coveredWe are currently on the lookout for a Customer Support Technical Representative to join our team at Cloudstaff, the #1 workplace everywhere Think you qualify for the role? Attach...

  • Technical Support Representative

    4 days ago

    Lapu-Lapu City, Central Visayas, Philippines BTCPower Cebu Inc. Full time ₱180,000 - ₱360,000 per year

    Join Our Team as a Technical Support RepresentativeAre you passionate about solving technical challenges and providing outstanding customer support? Do you thrive in a dynamic, fast-paced environment where collaboration and innovation drive success?If so, we're looking for you to join our team at MEPZ1, Lapulapu City as a Technical Support RepresentativeWhy...

  • Technical Support Representative with Signing Bonus

    3 days ago

    Cebu City, Central Visayas, Philippines Helpware Full time $4,000 - $6,000 per year

    About UsHelpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative...

  • Technical Support Representative

    4 days ago

    Cebu City, Central Visayas, Philippines MyPass Full time $60,000 - $80,000 per year

    Position Purpose StatementThe key purpose of this role is to provide exceptional support to MyPass Global's Customer base and their workforce and to resolve their technical queries, concerns and issues by providing clear, accurate and relevant information, in accordance with our service level agreements. This role will also be the front-line interface...

  • Technical Support Representative 1

    4 days ago

    Cebu City, Central Visayas, Philippines Dexcom Full time ₱250,000 - ₱500,000 per year

    The CompanyDexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting...

  • Technical Support Representative

    4 days ago

    Cebu City, Central Visayas, Philippines Lexmark Research & Development Corporation Full time ₱300,000 - ₱600,000 per year

    Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make...