Technical Support Specialist

1 week ago

Cebu City, Central Visayas, Philippines beBeeImplementation Full time ₱600,000 - ₱800,000
Operations Implementation Role

The primary objective of this position is to provide exceptional technical support and implement solutions for our clients using TrustArc products.

To achieve this, you will work closely with the Technical Account Management Team to set up and configure our clients' systems, ensuring seamless integration and optimal performance.

Additionally, you will be responsible for troubleshooting complex issues and providing high-quality technical support to our clients.

  • This involves acquiring in-depth product knowledge through hands-on experience and interaction with subject matter experts.
  • You will actively communicate and collaborate with team members to ensure timely delivery of tasks and meet client expectations.

This role requires a Bachelor's degree in Computer Science/Information Technology or related field, as well as Front End Web Development experience.

Strong understanding of technological platforms, preferably online ad serving systems on desktop and mobile, is also essential.

  • Key skills include distilling complex issues into easy-to-understand recommendations, intermediate to advanced knowledge of MS Office applications, especially Excel, and basic knowledge of web-based technologies (HTML, FTP, cookies, etc.).
  • A strong command of standard American English grammar and usage both oral and written is required.
  • Highly motivated and self-directed individuals who can work effectively cross-functionally with other teams are encouraged to apply.

While not mandatory, 2-3 years of experience in online advertising, email, marketing, or software technical support is preferred.

Functional work experience in privacy management systems and understanding of data privacy management practices are also highly valued.

Benefits
  • Competitive compensation package
  • Health, Vision, and Dental Care
  • PTO Program
  • Computer and Welcome Package
  • Work from Home option
  • Continuing Education Program
  • Opportunities to participate in philanthropic activities
  • Employee Referral Program

TrustArc is committed to diversity and inclusion, and we encourage applicants from all backgrounds to apply. We do not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or other protected statuses.

Job Requirements
  • Education: Bachelor's degree in Computer Science/Information Technology or related field
  • Experience: Front End Web Development experience
  • Skills: Strong understanding of technological platforms, preferably online ad serving systems on desktop and mobile
Preferred Qualifications
  • 2-3 years of experience in online advertising, email, marketing, or software technical support
  • Functional work experience in privacy management systems
  • Understanding of data privacy management practices

  • IT Technical Support Specialist

    1 week ago

    Cebu City, Central Visayas, Philippines beBeeTechnical Full time ₱150,000 - ₱250,000

    Job Title: IT Support SpecialistOur company is seeking a highly skilled IT support specialist to join our team. In this role, you will be responsible for providing top-notch technical assistance to our staff and clients across multiple locations.

  • Technical Support Specialist

    7 days ago

    Cebu City, Central Visayas, Philippines beBeeInformation Full time ₱250,000 - ₱450,000

    Technical Support Specialist RoleProvide frontline technical assistance to end-users via phone, email, and in-person. Troubleshoot and resolve hardware, software, and network issues. Install, configure, and maintain computer systems, software, printers, and other IT equipment.Key Responsibilities:Resolve user queries and technical issues...

  • Technical Support Specialist

    4 days ago

    Cebu City, Central Visayas, Philippines beBeeTechnical Full time ₱3,000,000 - ₱4,500,000

    Job Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team.This is a critical role that requires technical expertise, problem-solving skills, and excellent communication abilities. The successful candidate will be responsible for providing advanced technical support to resolve escalated issues from Level 1...

  • Technical Support Specialist

    4 days ago

    Cebu City, Central Visayas, Philippines beBeeCustomerService Full time ₱3,500 - ₱5,000

    Technical Support SpecialistWe are seeking a highly skilled and motivated Technical Support Specialist to join our team. As the first point of contact for customers, you will be responsible for delivering exceptional assistance, resolving technical issues, and ensuring a positive experience with our products and services.Main Responsibilities:Respond...

  • Technical Support Specialist

    1 week ago

    Cebu City, Central Visayas, Philippines beBeeCustomer Full time ₱150,000 - ₱250,000

    Unlock a world of possibilities as a Technical Support Specialist!About the RoleAs a Technical Support Specialist, you will be at the forefront of delivering exceptional customer experiences. Your primary focus will be on providing top-notch support to patients, parents, and caregivers who use our innovative products. By offering empathetic listening,...

  • IT Technical Support Specialist

    7 days ago

    Cebu City, Central Visayas, Philippines beBeeITSupport Full time ₱250,000 - ₱450,000

    Job Title: IT Technical Support SpecialistAbout the Role:We are seeking a highly skilled and experienced IT technical support specialist to join our team. As an IT technical support specialist, you will be responsible for providing technical support and troubleshooting assistance to clients, ensuring the smooth operations of their systems, and delivering...

  • Technical Support

    3 days ago

    Cebu City, Central Visayas, Philippines CodeLikeUs Technologies, Inc. Full time $104,000 - $130,878 per year

    Role DescriptionThis is a full-time on-site role for a Technical Support Specialist at CodeLikeUs Technologies, Inc. located in Cebu. The Technical Support Specialist will be responsible for providing technical assistance and support to customers, resolving technical issues, and troubleshooting hardware problems. They will also collaborate with...

  • Technical Support Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines beBeeSupport Full time ₱900,000 - ₱1,200,000

    Job Title: Technical Support Specialist">This is a full-time remote role with occasional on-site support.You will be responsible for handling diverse computing environments and resolving technical issues efficiently.Your primary goal will be to provide exceptional customer service and ensure timely resolutions to client inquiries.

  • Technical Support Expertise Specialist

    1 week ago

    Cebu City, Central Visayas, Philippines beBeetechnical Full time ₱800,000 - ₱1,200,000

    **Job Title:** Technical Support Expertise SpecialistWe are seeking a skilled and experienced technical support specialist to join our team. The ideal candidate will possess excellent problem-solving skills, a strong understanding of software issues, and the ability to work effectively in a fast-paced environment.**Key Responsibilities:**Provide primary...

  • Technical Support Specialist

    1 day ago

    Cebu City, Central Visayas, Philippines beBeeSupport Full time ₱5,000,000 - ₱7,000,000

    Job SummaryWe are seeking a skilled and experienced Support Specialist to join our team. As a key member, you will be responsible for resolving customer support tickets in a timely manner.Key Responsibilities:Provide expert technical support via various communication channels.Troubleshoot complex technical issues across multiple platforms.Collaborate with...