Technical Support Representative
3 weeks ago
Technical Support Representative (Non-Voice)
Direct message the job poster from IONOS
At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.
About the roleThe Website Migration Specialist will be responsible for delivering a seamless website migration experience for customers transitioning their websites to IONOS. This role aims to ensure customer satisfaction by providing expert consultation, efficiently replicating websites on platforms using MyWebsite Now, Managed WordPress, or the like, and minimizing downtime during the migration process. The specialist will play a critical role in driving customer retention and improving the overall website migration
Responsibilities- Identify key features, content structures, and technical elements essential for a successful migration.
- Efficiently copy and recreate customer websites within our platform using MyWebsite Now or Managed WordPress.
- Ensure design accuracy, content integrity, and functionality alignment during the migration process.
- Address layout adjustments, plugin compatibility, and performance optimization to meet customer
- Perform comprehensive testing to verify website functionality, responsiveness, and security before final handover.
- Address and resolve any issues identified during testing to ensure a smooth transition.
- Maintain detailed records of customer consultations, migration steps, and technical actions taken.
- Provide feedback on process improvements and technical challenges to enhance future migration success rates.
- Accepts other responsibilities as maybe assigned by superior according to the need of the Company.
- Creates and preserves the most favorable Company image by conducting all functions in the most ethical and fair manner.
- Administers all assigned functions consistent with and in support to the goal of the company.
- Competitive salary + bonuses + unlimited commission
- Generous paid time off
- Healthcare and Life Insurance coverage on day 1
- Above industry standard company and statutory benefits
- Monthly and Quarterly Engagement Activities
- Work-Life Balance
- Training and Development
Ready to make an impact? Apply now and grow your career with us.
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