Expert Technical Support Specialist

14 hours ago


Tarlac City, Central Luzon, Philippines beBeeTechnical Full time $45,000 - $60,000
Job Overview

We are seeking a highly skilled Support Specialist to provide top-notch assistance to our clients via various communication channels.

Key Responsibilities:
  • Manage incidents and requests within a ticketing system
  • Perform daily follow-ups with end users on pending tickets
  • Resolve username and password issues
  • Provide authentication, single sign-on, and VPN support
  • Offer software and application support
  • Provide remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers, and accessories
Required Skills and Qualifications:
  • CompTIA A+ certification
  • Experience supporting Microsoft 365, Windows 10, and Active Directory
  • 1+ year experience working with Mac OS
  • Familiarity with the ServiceNow ticketing system
  • Ability to multitask and work effectively in a fast-paced environment
  • Strong technical troubleshooting and customer service skills
Benefits:

This role offers a unique opportunity to develop your skills and expertise in IT support. If you have a passion for delivering exceptional customer service and resolving technical issues, we encourage you to apply.



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