Technical Support Specialist

1 day ago

Tarlac City, Central Luzon, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000

Remote Technical Support Role

Job Overview

MCI seeks highly skilled technical support representatives to provide expert assistance and troubleshooting for various clients.

  • Technical professionals will respond to inquiries, resolve issues related to hardware, software, and connectivity, guiding users through solutions with patience and professionalism.
  • A strong proficiency in English is required, both written and spoken.

Key Responsibilities:

  • Respond to inbound technical support requests via phone, chat, or email.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Guide customers through step-by-step solutions and escalate complex issues when necessary.
  • Document all customer interactions accurately.

Required Skills & Qualifications:

  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work-from-home experience.
  • Strong command of the English language.

Benefits Package:

  • A competitive compensation package is designed to grow with you.
  • Starting compensation is based on experience, with various benefits and incentives to support and reward our team members.

What You Can Expect From MCI:

HMO coverage, dental coverage, free meals during training, career growth opportunities, performance bonuses, frequent disinfection and workplace safety measures, employee shuttle services, company events, social engagement, and recognition.

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