Global Technical Support Expert

15 hours ago

Tarlac City, Central Luzon, Philippines beBeeSupport Full time $26,000 - $28,000
Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our Corporate IT team and support our growing global user base.

This role will be responsible for handling escalated issues from Tier 1 support, including hardware, software, network, and application issues.

Key Responsibilities:
  • Tier 2 Support & Troubleshooting: Resolve complex technical issues and provide timely communication with stakeholders.
  • Incident & Request Management: Manage and resolve incidents and service requests using ITSM tools.
  • Hardware & Software Support: Configure, deploy, and troubleshoot laptops, desktops, mobile devices, and business-critical software.
  • Account & Access Management: Administer user accounts, permissions, and security groups across Active Directory, SSO platforms, SaaS applications, and collaboration tools.

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