Technical Expertise Wanted

21 hours ago

Tarlac City, Central Luzon, Philippines beBeeInnovation Full time $90,000 - $120,000
Global Technical Support Specialist

About the Role

We seek a seasoned technical expert to provide world-class support for ISP and MSP business customers. This is a full-time, 100% remote opportunity with multiple shift options available.

Key Responsibilities:

  • Provide end-to-end technical support for customers, focusing on SDWAN, Internet, and related services.
  • Troubleshoot and configure basic LAN setups (routers, firewalls) and Microsoft operating systems.
  • Support the provisioning and onboarding of new customers for managed services.
  • Collaborate with vendors to resolve technical issues and ensure smooth service delivery.
  • Own technical issues from start to resolution, ensuring customer satisfaction through clear communication and expert problem-solving.
  • Maintain excellent customer relationships by delivering outstanding support.
  • Mentor and train fellow engineers on complex technical issues and solutions.

Requirements

To succeed in this role, you will need:

  • Bachelor's degree or equivalent experience.
  • 3-5 years of relevant experience in a fast-paced technical environment, with expertise in SDWAN.
  • CCNA/CCNP certifications are highly desirable.
  • Strong firewall configuration experience.
  • Deep understanding of BGP, OSPF, VRRP.
  • Knowledge of routers, firewalls, NAT, COS/QOS, and network design principles.
  • Familiarity with SOC 2 compliance and processes.

Why Choose Us

You will have the opportunity to shape the future of business communication and work in an environment that values innovation and bold ideas. Our company offers:

  • Room to grow at a high-growth organization
  • An environment that celebrates innovative thinking
  • Meaningful work with tangible impact
  • Flexible time off
  • Fun events at exciting locations
  • Employee referral bonuses

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