Customer Experience Expert

2 days ago

Iloilo City, Western Visayas, Philippines beBeeCustomerService Full time ₱900,000 - ₱1,200,000
Customer Service Representative Job

We are seeking a skilled and friendly customer service representative to support our clients in a BPO contact center. The ideal candidate will be able to handle customer inquiries, resolve issues, and provide a smooth and satisfying customer experience.

About the Role:
  • Handle inbound calls, emails, or chats from customers with professionalism and courtesy.
  • Provide accurate information about products and services, as well as respond to billing-related queries.
  • Resolve customer complaints and escalate when necessary to ensure a high level of customer satisfaction.
  • Maintain detailed records of customer interactions to track progress and identify areas for improvement.
Candidate Requirements:
  • Aged 18 years or older
  • High school diploma or equivalent qualification
  • At least one year of customer service experience, preferably in a contact center environment
  • Demonstrated strong communication and interpersonal skills
  • Ability to multitask and work effectively in a fast-paced setting
  • Familiarity with CRM systems and call center tools
  • Fluency in English and Spanish language
Benefits of the Role:
  • Opportunity to develop your customer service skills and career prospects
  • Chance to work in a dynamic and innovative contact center environment
  • Ongoing training and coaching to improve performance and delivery
How to Apply:
  1. Review the job description and requirements
  2. Check that you meet the minimum qualifications
  3. Submit your application, including your CV and a cover letter

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