Customer Experience Advocate

1 day ago

Iloilo City, Western Visayas, Philippines beBeeTechnical Full time ₱50,000 - ₱80,000
About This Role

We're seeking a highly skilled Technical Support Specialist to join our team.

This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and has a strong background in technical support.

As a Technical Support Specialist, you will be responsible for providing expert support on our products, troubleshooting technical challenges via live chat and tickets, and simplifying complex issues into actionable steps for customers of all expertise levels.

  • You will contribute to different teams or projects that enhance the customer experience based on evolving customer and organizational needs.
  • Enhance the Kodee AI Assistant to deliver smarter, more intuitive support that improves the customer experience.
  • Keep updated on product updates, services, features, and the latest web hosting technologies to assist customers effectively.
  • Proactively identify and implement improvements to your work, team, and department.

Key Requirements:

  • Fluent in English (C1 or native), written and spoken.
  • Experience in customer support in tech or SaaS environments, ideally through live chat, with a track record of delivering exceptional, customer-focused solutions.
  • Exceptional communication skills.
  • Understanding of web hosting fundamental concepts (domains, DNS, emails, control panels, and website troubleshooting).

Benefits:

  • 360 Growth: We provide limitless learning opportunities: 3-week trainings in technology, product, and communication knowledge, access to platforms like Reforge and Scribd, global conferences, feedback culture, digital libraries, and industry-leading subscriptions.
  • Freedom & Responsibility: Enjoy the flexibility to contribute from home. Weekly rotating timelines make it easier to balance studies or other personal priorities.
  • Wellness Simplified: Your health comes first with company-provided sick days and recharge leave. Join sports, arts, and hobby clubs or simply enjoy the balance of a lifestyle that prioritizes wellness.
  • Work Hard, Party Hard: Recognize hard work with company events like Workations, Town Hall, Meet the Client initiatives, and team-building experiences. Celebrate life's big moments with milestone gifts for weddings, new parenthood, and graduations.

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