Customer Experience Advocate

2 days ago

Iloilo City, Western Visayas, Philippines beBeeCustomerSuccess Full time ₱2,500,000 - ₱3,500,000

At Talent Connect, we are seeking a highly skilled and motivated professional to join our team as a Customer Success Specialist. This role offers a unique opportunity to leverage your expertise in customer service, sales, and technology to drive business growth and success.

About the Role:

  • This is a challenging and rewarding role that requires a strong focus on delivering exceptional customer experiences through proactive engagement, issue resolution, and continuous improvement.
  • The ideal candidate will have a proven track record of achieving sales quotas, demonstrating excellent communication skills, and being adept at learning new technologies and data-driven insights.
  • You will be responsible for managing a high volume of customer contacts and communications, conducting health checks, developing product knowledge, and collaborating with cross-functional teams to promote positive customer experiences.
  • We are looking for someone who is process-oriented, has excellent problem-solving skills, and can effectively use contact search and productivity tools to verify contact information.

Key Responsibilities:

  • Manage a high volume of customer contacts and communications via phone and email daily.
  • Use contact search and productivity tools to verify contact information.
  • Conduct health checks at recurring intervals to gauge product satisfaction and value completion.
  • Develop product knowledge to address customer objections intelligently.
  • Document and track feedback and measurements through surveys, calls, and emails.
  • Capture customer expectations, experiences, satisfaction, and potential abandonment – 'Voice of the Customer'.
  • Address customer concerns through appropriate communication channels.
  • Collaborate with teams and management to promote positive customer experiences.

What We Offer:

  • A comprehensive benefits package including health insurance, paid time off, bereavement leave, life insurance, group personal accident program, employee assistance program, rewards and recognition programs, wellness incentive program, and learning and development programs.
  • A virtual-first work environment with flexible scheduling options.
  • An opportunity to work with a dynamic team of professionals who are passionate about delivering exceptional customer experiences.

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