Expert Customer Support Specialist

2 days ago

Iloilo City, Western Visayas, Philippines beBeeCustomerSupport Full time ₱1,206,000 - ₱1,567,500
Customer Support Expert

We are seeking an experienced customer support professional to join our team as a Customer Support Advocate. In this role, you will be the primary point of contact for our clients, providing exceptional support and resolving issues in a timely and efficient manner.

The ideal candidate will have a strong background in customer-facing roles, with excellent communication and problem-solving skills. You will be responsible for collecting customer feedback, influencing product direction, and collaborating with cross-functional teams to drive business growth.

This is an exciting opportunity to join a dynamic and rapidly growing company that values innovation, teamwork, and customer satisfaction.

Responsibilities:

  • Provide top-notch customer support through various channels, including email, phone, and chat.
  • Resolve complex issues efficiently, escalating concerns to senior staff when necessary.
  • Collect and analyze customer feedback to inform product development and improve overall customer experience.
  • Collaborate closely with sales, marketing, and product teams to ensure seamless communication and alignment.

Requirements:

  • Proven track record in customer-facing roles, preferably in a fast-paced environment.
  • Exceptional communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Strong analytical and problem-solving skills, with the ability to think critically and outside the box.
  • Ability to work independently and collaboratively as part of a high-performing team.

Benefits:

  • Competitive salary and benefits package.
  • Opportunity to work with a cutting-edge technology platform and contribute to its growth.
  • Collaborative and dynamic work environment.
  • Professional development opportunities and training programs.

About Us:

We are a global software company dedicated to delivering innovative solutions that drive business success. Our mission is to empower organizations to thrive in a rapidly changing world. We value diversity, equity, and inclusion, and are committed to creating a workplace that is welcoming and supportive of all employees.

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