Expert Customer Support Specialist

20 hours ago

Iloilo City, Western Visayas, Philippines beBeeCustomerService Full time ₱150,000 - ₱250,000
Customer Service Expert

At TalentPop App, we're on a mission to deliver exceptional customer service and make a meaningful impact with every interaction.

About the Role:

We're looking for a talented Customer Service Expert to join our team. As a key member of our customer service team, you will be responsible for handling customer inquiries through email, phone, live chat, and social media.

Responsibilities:

  • Address customer inquiries in a timely and professional manner
  • Assist customers with orders, shipping, product details, and returns
  • Provide thoughtful, high-quality responses that reflect our service standards

Requirements:

  • Proficiency in English (both written and verbal)
  • At least 1 year of customer service experience
  • Experience with tools like Gorgias, Zendesk, or Shopify is a plus
  • Excellent problem-solving and communication skills
  • Adaptable and solutions-oriented mindset

Benefits:

  • Annual performance-based increases
  • Paid time off
  • Health and dental insurance
  • Holiday bonuses
  • Permanent work-from-home setup
  • Opportunities for career advancement as we continue to grow

What We Offer:

  • A collaborative and supportive remote team environment
  • Valued skills and opportunities for growth
  • A sense of purpose and fulfillment through making a meaningful impact with every interaction

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