Customer Experience Manager

2 days ago

Iloilo City, Western Visayas, Philippines beBeeCustomerExperience Full time ₱70,000 - ₱80,000
Customer Experience Manager

We are seeking a highly skilled and dedicated Customer Experience Manager to join our team. This is a unique opportunity to play a key role in delivering exceptional customer service and ensuring our clients feel valued, supported, and guided throughout their journey.

Job Description:

The ideal candidate will serve as a trusted advisor, providing empathetic, thoughtful, and personalized assistance through email and chat. They will understand customers' needs and provide them with appropriate solutions, while also acting as a liaison between our research, product, and logistics teams.

Responsibilities:

  • Manage and respond to customer inquiries via email and chat.
  • Provide personalized solutions to meet customers' evolving needs.
  • Collaborate with cross-functional teams to resolve issues and improve the overall customer experience.
  • Build strong relationships with customers by providing trust, empathy, and professionalism.

Requirements:

  • Strong verbal and written communication skills, with the ability to effectively engage and connect with customers.
  • Excellent problem-solving skills and the ability to think critically and creatively.
  • Polite, empathetic, patient, trustworthy, and passionate about customer care.
  • Demonstrated ability to work collaboratively with cross-functional teams.
  • Independent, detail-oriented, organized, and able to follow instructions precisely.

Benefits:

  • 100% remote work environment.
  • Attendance, Anniversary, and Referral incentives.
  • Paid US holiday time off.
  • Health insurance.
  • Yearly performance evaluation.

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